How soon prior to the scheduled flight will the aircraft be at the airport, ready for departure? I’ve found with jet card companies, they sometimes have agreements that the aircraft are there at least an hour before. Some jet card companies require the operators they use to position the aircraft at your airport the night before for early morning departures or if there are weather issues expected.
Within reason, many more things in private aviation are possible then they are in commercial airlines. A very common filter that people would want to know is the aircraft’s age. They would want know, “can I have an aircraft that’s less than five years old?” Depending on the culture of who is travelling, we will sometimes have people that only want male pilots, for example, or they want a smoking aircraft in some cases, or they want to take their pets on board, or they want a particular colour interior. Sometimes you will have requests like the aircraft has to fly at a certain altitude because a passenger has poor health, and they only want to fly at a certain altitude. You’re not going to phone up Ryanair and ask that.
Everything was first class even though we not only left one of our bags on the plane but lost a wallet on the return trip (not on the plane), Matt Machokas was very helpful in assisting us in helping to resolve our problems. All pilots were great. Matt also arranged a flight for us because of a date issue I made with the return flight. He assisted in finding another plane to be sent so that we did not have to wait another day.
Very professional, very knowledgeable - truly care about their clients. Stratos is always very good to work with. When one of their requests come in we know we will be treated equitably, politely, and professionally, as the Operator. The Stratos team is always friendly and thorough. The Stratos Guests are always very good to our Flight Crews, which we appreciate very much. I would highly recommend Stratos Jet Charters. Malachi Mountain Aviation.
Once again, Stratos Jets provided perfect travel service with competitive prices! We needed to move a family member with memory loss and agitation from Boston to Houston on very short notice. Joel set everything up within 24 hours- a beautiful private jet, cars and drivers at both ends of the trip, a security detail plus catering. I am completely impressed with this company and will use them whenever I need private jet service. Thank you, Joel!
Having used many charter companies before with mixed experiences, I can say with confidence that Stratos has the best service and highest level of professionalism of any of the charter services I have encountered. Most recently, we had an unfortunate last minute cancellation of a charter booked through another service, and Stratos came through at the last minute to find the right plane at the right price for us with under 24 hour notice. I cannot thank them enough for their professionalism as well as their willingness and ability to go above and beyond to find the right charter for us - even as a first time customer.
Stuart Jenner's job is high stress, high stakes, and everything he's strived for. So why, when the apex of his career is within reach, does he stumble? At his doctor's insistence, he books a privately chartered yacht to sail around the tropics for two weeks of sun, surf, and sex. When his friend-with-benefits bails on him at the last minute, Stuart decides to go alone.
Foster can see how stressed and exhausted Stuart is, and he promises him extensive rest and relaxation. Stuart slowly realises his original plan for two weeks of sun, surf, and sex might not be lost yet. Confined to a yacht, isolated by aqua-coloured oceans and the sweltering sun, Stuart and Foster are about to find out just how hot the tropics can get.
As always, your staff is a pleasure to work with, and are very good with their communication, etc. I (of course) wish we didn't have the snafu with your client cutting the trip short, only to change his mind - costing us an additional 3 hours of flight time (approx. $10,000) - since we cancelled a trip with another operator to accommodate his request to leave early. I think there should have been a consideration for a 2 hour cancellation fee or something there. We understand that this wasn't Stratos Jets' doing - but I believe your client should have been penalized in some way as he was informed we had another trip and he told us to cancel it to accommodate him. This was very disappointing (and financially detrimental) for us, especially as we had lowered the cost of the trip (in addition to removing all minimums) prior to booking. The only way it made sense for us to do that was to fly while sitting transient.
I have worked with quite a few different charter companies over the years and Stratos Jets has been the easiest to work with. I always work with Kerry Hill because she very professional, friendly, and is just down right awesome at her job. I often need last minute trips for my boss and she always gets back to me quickly regardless of what time of day it is. I truely feel she goes above and beyond to make sure every aspect of the trip runs smoothly and everyone is happy. I can't say enough about how much stress is taken out of booking these flights because I know Stratos and Kerry have everything I need covered.

Using a private jet rental to get to a holiday destination ensures the additional benefit of access to private terminals for faster security check-ins, ensuring that more time is spent enjoying the getaway instead of waiting in line. With its ability to access more locations around the world and enhanced potential for personalisation, chartering privately is the perfect way to travel for pleasure.
×