Lastly, don't be afraid to ask about safety: Any reputable operator should have safety information prominently featured on their website, and won't mind answering questions about their pilots, such as how many hours they have flown. (At least 250 hours, which is what it takes to get a commercial license; NetJets mandates at least 2,500 hours; Wheels Up, mandates 7,000 hours for a captain and 4,000 for a first officer.) Gollan suggests fliers ask if the pilot has any health issues, and feel free to ask if the operator (or plane itself) have any accidents or incidents in its history.
Foster can see how stressed and exhausted Stuart is, and he promises him extensive rest and relaxation. Stuart slowly realises his original plan for two weeks of sun, surf, and sex might not be lost yet. Confined to a yacht, isolated by aqua-coloured oceans and the sweltering sun, Stuart and Foster are about to find out just how hot the tropics can get.
We prefer to finalize our itinerary, plane and crew at least a week in advance. We did not get things completely final until the day of the actual flight. Secondly, we prefer to pay post-flight rather than pre-flight. You were able to make an exception in our case which was appreciated. Lastly, the quality of the catering service from STT was atrocious. It was inedible.

We were on a commercial flight from Detroit to Salt Lake City when part way into our flight we got notification from Delta app that our delay was going to cause us to miss our connection. We were on a long weekend for MLK to go skiing in Lake Tahoe. We were going to be rescheduled the following day, thus missing half of our vacation. I had email only, and emailed Garett asking if they had an operator in SLC who could get us to Tahoe that evening. Within 20 minutes he came back with two quotes. By the time we landed he had set up the flight, emailed me the number to the shuttle to get from Delta terminal to the private terminal, and did it all for a great price. To throw things off even more, we were set to fly to Tahoe, but Delta somehow got our bags on the flight to Reno that they said we couldn't make. So at the last minute we changed from Tahoe to Reno for a destination. By the time we took the shuttle to the FBO our flight plan was set and we took off within 10 minutes. It could not have been more seamless. It literally saved our vacation. Time is the most precious resource we have and time with family is even more precious. Our daughter is a senior and this is one of the last trips we'll have with her; it meant a lot, and Stratos savings our vacation, allowing us to create memories, means all that much more. Thank you!! Dave
I have worked with quite a few different charter companies over the years and Stratos Jets has been the easiest to work with. I always work with Kerry Hill because she very professional, friendly, and is just down right awesome at her job. I often need last minute trips for my boss and she always gets back to me quickly regardless of what time of day it is. I truely feel she goes above and beyond to make sure every aspect of the trip runs smoothly and everyone is happy. I can't say enough about how much stress is taken out of booking these flights because I know Stratos and Kerry have everything I need covered.

the marketWhether you’re buying or selling, Million Air Dallas has the insight and expertise you need to navigate the market. Our acquisitions consultants are experienced in purchasing private jets that span the spectrum in size and range. We understand the business of jets and always position our clients to have a competitive advantage throughout the process.
Chartering a jet may seem easy with online brokers saying it just takes a few taps on your smartphone, and in some cases that may be true. You've read the stories:  "We're the Uber of private jets." But there’s more to chartering than just searching Google for a broker or browsing a list of operators, then calling and saying, “I have five people going to Phoenix and we want to leave Tuesday morning at 10 a.m. How much is a private jet? Do you have a G450?” When you charter on-demand, each trip you should spend the time to do some due diligence, and there are a wide variety of issues to cover. A few weeks ago, I was talking to one gentleman who told me a broker from a fairly well-known company was insisting a specific airplane type could fly a route nonstop. It couldn't.
Joel Thomas:  Hi William!  Thanks for the opportunity to serve you and your wife.  We are always grateful when our clients take the time to offer feedback.  We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said:  "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change.  Its actually very common."  Looking forward to working with you all again soon!  All my best

Once you've got a price quote, it's worth the effort to call around and get three or four other quotes. Prices vary widely, and one of the most important things to know is that you will often be paying for the plane to get to you, also known as the repositioning fee. Additional charges, common to a lot of flights, include airport charges. At New Jersey's Teterboro, it's $100, while some airports with higher density have an added fee. There are also takeoff fees to consider.


Since day one, Joel and his team have been providing us with great customer service and always meet or exceed our needs. They are impeccable in their constant communication, which includes everything from quotes to flight status, and all in between. They are very accommodating to all requests, even the last minute ones. Sarah with trip support has carefully and flawlessly helped with all requested travel arrangements, from car rental to car service. It is hard to find a company these days that is genuine and understands the importance of truly great customer service, and this company and all members of the team, have this! It is very refreshing. I would recommend this company to anyone who has ever thought about trying Jet Charters or has done so for years, it will be a change for the best!
After your initial enquiry you will be assigned a personal charter expert who will send you a selection of quotes for you to choose from. Each quote will have a clear breakdown of aircrafts and airports and reasons they have been selected for you. Should you wish to go ahead they will then book the aircraft and send you all the flight details including directions to the terminal and any other important information. They will be your first point of call for any further enquiries you may have up to the flight and, if possible, they will meet you at the terminal. From your initial quote you will be able to contact your account manager 24/7 (if on holiday you will be assigned another account manager to cover) so you can call from wherever, whenever you like.
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