My experience with Stratos has been very good since I started booking jets several years ago. Joel and his team provide excellent service and followup at every stage. We recently had a flight where the incoming plane had a mechanical and they were able to replace it with a comparable one within just a few hours. Our original take off time was only missed by less than a half hour. The Stratos team communicated with us all along the way and everything was fine. The pilots are very good at what they do and the ground organization is thorough and efficient. I would recommend them to a friend.
It is clear that Stratos Jets is one of best charter brokerage companies in the world. When we get the pleasure to work with Joel and his entire team, we get to see first hand what sets them apart. The knowledge of operations, safety and different charter markets is always spot on. The trips are sent to us complete and executed flawlessly which makes the entire process more effiecient and better served the client. In addition to being one of the top aviation professional, Joel is a role model for many and I am grateful to have him part of my journey as a friend.
I found this book as I kicked around Amazon. I was looking for a comfortable but short novella. I flicked over this a few times, thinking it was too long for what I wanted, but the cover and blurb kept telling me to grab it. Something nice set in my country in a beautiful part of the world - Cairns, the Whitsundays, Great Barrier Reef up to Port Douglas and Daintree National Park - is not hard to take.
As always, your staff is a pleasure to work with, and are very good with their communication, etc. I (of course) wish we didn't have the snafu with your client cutting the trip short, only to change his mind - costing us an additional 3 hours of flight time (approx. $10,000) - since we cancelled a trip with another operator to accommodate his request to leave early. I think there should have been a consideration for a 2 hour cancellation fee or something there. We understand that this wasn't Stratos Jets' doing - but I believe your client should have been penalized in some way as he was informed we had another trip and he told us to cancel it to accommodate him. This was very disappointing (and financially detrimental) for us, especially as we had lowered the cost of the trip (in addition to removing all minimums) prior to booking. The only way it made sense for us to do that was to fly while sitting transient.
Since day one, Joel and his team have been providing us with great customer service and always meet or exceed our needs. They are impeccable in their constant communication, which includes everything from quotes to flight status, and all in between. They are very accommodating to all requests, even the last minute ones. Sarah with trip support has carefully and flawlessly helped with all requested travel arrangements, from car rental to car service. It is hard to find a company these days that is genuine and understands the importance of truly great customer service, and this company and all members of the team, have this! It is very refreshing. I would recommend this company to anyone who has ever thought about trying Jet Charters or has done so for years, it will be a change for the best!
Of course, once you find a couple good brokers who know your specific preferences for aircraft types and operators – there are over 2,000 charter operators in the U.S. they can access -- your broker can do much of the screening for you. That said, the brokerage side of the business is unregulated and there are more than 7,500 aircraft in the U.S. that are certified by the Federal Aviation Administration under Part 135 to operate revenue charter flights, with each operator having varying standards and procedures. From the National Business Aviation Association (NBAA), below are questions they recommend that you ask your broker.
Very professional, very knowledgeable - truly care about their clients. Stratos is always very good to work with. When one of their requests come in we know we will be treated equitably, politely, and professionally, as the Operator. The Stratos team is always friendly and thorough. The Stratos Guests are always very good to our Flight Crews, which we appreciate very much. I would highly recommend Stratos Jet Charters. Malachi Mountain Aviation.
Always enjoy flying privately. Exciting from planning a trip to booking to flight(s). Predominantly use Stratos. Attentive and personal service. Joel Thomas was a great go to person. All subcontractors that they use have been top-notched. Only critique is I obtained better final pricing of the flight when I received quotes from other charter companies. Seems to be an industry thing about competitive pricing in order to obtain the best price. Yes I would recommend Stratos.
Flight was for an elderly person and the tail number was provided a long time before the flight and I made sure the person flying had all the info written down by someone who could hear and got everything correct. Flyer had that until day before when tail number changed. I had to find someone who could hear me well and right down the correct info for the person traveling so he got it straight in his head and for driver.
There are limitations and restrictions on both the amount and size of luggage you bring as well as the types of items you may pack. The limitations of amounts and sizes of luggage are dependent upon the size of the baggage area of the aircraft you are chartering. If you plan to bring any oversized items, such as skis or snowboards, please be sure to advise your flight specialist in advance. Also, as a Part 135 operator and for your safety, we are held to the same TSA regulations for prohibited items for carry-on & checked baggage as the airlines. Please go to https://www.tsa.gov/travel/security-screening/prohibited-items to view a comprehensive list of allowed & restricted items.
The flying speed of a private jet varies dramatically depending on the type of aircraft. For example the fastest civilian aircraft in the world is the Citation X (ten), however many smaller jets including the range of aircraft called VLJs (Very Light Jets) are relatively slow compared to airlines. The time saving of flying privately is made on the ground. With minimal check in times and no delays waiting for luggage and clearing customs, flying by private jet is much faster than using a scheduled airline. Also on longer flights Air Traffic Control (ATC) will be able to offer private jet many more short cuts than a scheduled airline. This is because most private jets have a higher rate of climb and can fly higher than a normal air scheduled airline.
So is there a cheaper way to get that entire private jet to yourself to really impress your friends and family? The answer is yes. It’s called and an empty leg, which is repositioning flight that takes place after the aircraft dropped off its last full paying charter passengers and now has to fly to another airport to pick up its next group, or sometimes for the aircraft and crew to come back to their base after dropping off customers and various combinations.
If there are no empty leg flights for your exact itinerary and timing, LunaJets will search its proprietorial database to reroute an empty leg. This would be a private jet that would make an additional stop to pick you up at your departure airport, drop you off at your destination airport, or both. These stops incur an additional cost (landing fees, extra fuel) that LunaJets will negotiate with operators for the best possible deal. Although greater than an empty leg price, a rerouted empty leg will always be much less expensive than a full fare on-demand private jet price.
There are some amazing aircraft out there for families. The Embraer Phenom 300 aircraft for example. Many people consider it a light jet but actually it’s really a medium jet. You’ve got six seats, a surprising amount of room on it, and yet it is priced extremely cost effectively. The world’s bestselling private jet is the Citation XL which has got the combination of cost effectiveness, space and range. The medium jet sector is extremely popular with families because you have the fantastic Gulfstreams and Bombardier Globals. They are expensive aircraft, there is no getting away from that. The volume in the private jet market is in the smaller or medium jets.
secure travelMillion Air Dallas partners with Global Guardian and MedAire to offer security and medical attention to our clients anywhere in the world. The Global Guardian Agency is a trusted resource for universal security and intelligence. Million Air Dallas clients also have immediate access to physicians through MedAire, who will coordinate medical response in-flight and once the aircraft is on the ground.
I work on the operator side of this business. Joel and his team (Christina, Simon, Kerry, and more) are all incredibly wonderful to work with. They are always responsive in a timely manner and deliver accurate information consistently. They bring a very positive attitude and outlook to this industry. Hopeful to book many more trips with them in the future.
When it comes to small planes, weight matters. Don't be surprised when your contact emails you for all passenger weights, and when the pilot organizes seating by weights. (You don't want the three biggest people on the right side, for instance.) Similarly, don't expect to bring two weeks of stuff for a weekend, and definitely mention if you're planning on bringing golf clubs or skis. If they don't fit, check out ShipSticks or LuggageForward, which sends your equipment beforehand for a relatively small fee.
The most economical option is chartering, which doesn't require any cash upfront (other than a deposit) through companies like Tradewind, Sentient, and Solairus, (which we took home from North Carolina). Of course, there are the old standbys like NetJets and Marquis, who sell fractional ownership (like 1/16th) of a single jet for upwards of $100K. One step down from that, pricewise, is the jet card, where you buy a set amount of hours from a company like Nicholas or Private Jet Services, and can use those hours for different planes. Then there are membership models like WheelsUp, where you pay $17,500 as an initiation fee to fly in their fleet, and then a $8,500 annual dues fee starting the second year. It's like a country club—only you're guaranteed access to a KingAir350i or Citation Excel / XLS instead of a golf course.
I had the pleasure to work with Joel on a last minute trip needed to transport several professional athletes to an event. Joel was fast-acting and completely professional every step of the way. He sent constant updates to make sure our trip needs were met every step of the way. I would recommend Joel and Stratos to anybody looking to book private jets who also values professionalism and accountability.