Foster can see how stressed and exhausted Stuart is, and he promises him extensive rest and relaxation. Stuart slowly realises his original plan for two weeks of sun, surf, and sex might not be lost yet. Confined to a yacht, isolated by aqua-coloured oceans and the sweltering sun, Stuart and Foster are about to find out just how hot the tropics can get.
From pre-trip planning to updates via text message on your way to the airport, Stratos had us covered. We made our way from Emirates @ JFK and the FOB transfer was easy. Joel had already updated Julie (my assistant) before we landed that there were long delays out of JFK due to weather. The transfer to FBO was easy and they were expecting us. The plane was comfortable and modern and the crew could not have been kinder. Thank you guys as always for a great trip. Flight was great and the crew took us right past the storms and my one year old son slept the whole trip; a much needed reprieve for my wife and I.
I was thouroughly impressed with the professionalism of the Broker Joel, the flight organizer Sarah and the crew on both legs. The aircraft was clean, in good shape and right on time. The crew was friendly and professional to me and my guests. Two small issues were getting a tail number on less than 12 hours that made getting our rental cars more complex than necessary and more significant was being notified by our bank that you tried to bill my flight a couple times when I paid in full prior to first leg. All in all I would use them again but would encourage one contact who checks in daily a few days prior to flight rather than me having try to figure out who to call when it looked like a couple problems were coming up.
Joel Thomas: Hi William! Thanks for the opportunity to serve you and your wife. We are always grateful when our clients take the time to offer feedback. We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said: "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change. Its actually very common." Looking forward to working with you all again soon! All my best
Stratos Jet Charters, Inc. Serves As An Agent For Air Charter Services On Behalf Of Our Clients. All Aircraft And Air Carriers Selected By Stratos Jet Charters Are Fully Certified By The Federal Aviation Administration And The U.S. Department Of Transportation Under Part 135 Regulations. Carriers Are Solely Responsible For The Air Transportation Arranged On Behalf Of Stratos Jet Charters Clients. Stratos Jet Charters Does Not Own Or Operate Any Aircraft. Stratos Jet Charters Is Not A Direct Or Indirect Air Carrier. All Flights Chartered Through Stratos Jet Charters Are Operated By Part 135 Air Carriers. © 2007-2018 STRATOS JET CHARTERS, INC. ALL RIGHTS RESERVED.
We prefer to finalize our itinerary, plane and crew at least a week in advance. We did not get things completely final until the day of the actual flight. Secondly, we prefer to pay post-flight rather than pre-flight. You were able to make an exception in our case which was appreciated. Lastly, the quality of the catering service from STT was atrocious. It was inedible.
I had the pleasure to work with Joel on a last minute trip needed to transport several professional athletes to an event. Joel was fast-acting and completely professional every step of the way. He sent constant updates to make sure our trip needs were met every step of the way. I would recommend Joel and Stratos to anybody looking to book private jets who also values professionalism and accountability.
Peace of mind!!! My family and I just completed our first charter on a private jet with Stratos. My wife and I have been on a few of our friend’s charters before and I fly regularly on my company's aircraft but this was the first charter of our own. Stratos and specifically Joel Thomas made my wife and I feel that we were in great hands throughout the planning, selection and ultimately flight process. Family loved it!!! Great experience.
When you play the empty leg market, you need to be very flexible and understand that there’s a decent chance your empty leg may not happen or might be moved. If the customer chartering the inbound flight wants to leave a few hours later, your flight will be delayed. On the flip side, your planned departure could be suddenly moved up because Mr. Big wants to leave earlier.
Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank
When it comes to small planes, weight matters. Don't be surprised when your contact emails you for all passenger weights, and when the pilot organizes seating by weights. (You don't want the three biggest people on the right side, for instance.) Similarly, don't expect to bring two weeks of stuff for a weekend, and definitely mention if you're planning on bringing golf clubs or skis. If they don't fit, check out ShipSticks or LuggageForward, which sends your equipment beforehand for a relatively small fee.
It is clear that Stratos Jets is one of best charter brokerage companies in the world. When we get the pleasure to work with Joel and his entire team, we get to see first hand what sets them apart. The knowledge of operations, safety and different charter markets is always spot on. The trips are sent to us complete and executed flawlessly which makes the entire process more effiecient and better served the client. In addition to being one of the top aviation professional, Joel is a role model for many and I am grateful to have him part of my journey as a friend.
I work on the operator side of this business. Joel and his team (Christina, Simon, Kerry, and more) are all incredibly wonderful to work with. They are always responsive in a timely manner and deliver accurate information consistently. They bring a very positive attitude and outlook to this industry. Hopeful to book many more trips with them in the future.
Chartering a jet may seem easy with online brokers saying it just takes a few taps on your smartphone, and in some cases that may be true. You've read the stories: "We're the Uber of private jets." But there’s more to chartering than just searching Google for a broker or browsing a list of operators, then calling and saying, “I have five people going to Phoenix and we want to leave Tuesday morning at 10 a.m. How much is a private jet? Do you have a G450?” When you charter on-demand, each trip you should spend the time to do some due diligence, and there are a wide variety of issues to cover. A few weeks ago, I was talking to one gentleman who told me a broker from a fairly well-known company was insisting a specific airplane type could fly a route nonstop. It couldn't.
Within reason, many more things in private aviation are possible then they are in commercial airlines. A very common filter that people would want to know is the aircraft’s age. They would want know, “can I have an aircraft that’s less than five years old?” Depending on the culture of who is travelling, we will sometimes have people that only want male pilots, for example, or they want a smoking aircraft in some cases, or they want to take their pets on board, or they want a particular colour interior. Sometimes you will have requests like the aircraft has to fly at a certain altitude because a passenger has poor health, and they only want to fly at a certain altitude. You’re not going to phone up Ryanair and ask that.
You will be told how much the hold can take on your chosen aircraft and can upgrade if you feel more space is needed. This will generally be far more than that of a commercial airline. You may also need to upgrade if carrying things like golf clubs and skis. If travelling with a gun, you will need to provide a license and the gun and ammunition must be kept separate. It is then at the captain’s discretion whether it can be on board.