We decided at the last minute to escape from Florida as hurricane Irma was bearing down on us, and Stratos came through for us. Despite our first choice airport running out of fuel, they managed to get some at another and we got out with about 1 hour to spare. It was a hectic time, with everyone else scrambling to escape, but Stratos made the whole experience simple and efficient for us.We will definitely fly with them another time, preferable when we're not all stressed about a hurricane aimed right at us!
From pre-trip planning to updates via text message on your way to the airport, Stratos had us covered. We made our way from Emirates @ JFK and the FOB transfer was easy. Joel had already updated Julie (my assistant) before we landed that there were long delays out of JFK due to weather. The transfer to FBO was easy and they were expecting us. The plane was comfortable and modern and the crew could not have been kinder. Thank you guys as always for a great trip. Flight was great and the crew took us right past the storms and my one year old son slept the whole trip; a much needed reprieve for my wife and I.
Joel was a delight to work with arranging our flight from IRMA. Very professional and accommodating. I would definitely use him and your company again and refer others to you. The flight was fantastic with very nice pilots, James Briggs and Thomas Sommers. We were not the typical passengers as my husband has Alzheimer's and is wheelchair bound. Thanks for everything!!!
Chartering a jet may seem easy with online brokers saying it just takes a few taps on your smartphone, and in some cases that may be true. You've read the stories:  "We're the Uber of private jets." But there’s more to chartering than just searching Google for a broker or browsing a list of operators, then calling and saying, “I have five people going to Phoenix and we want to leave Tuesday morning at 10 a.m. How much is a private jet? Do you have a G450?” When you charter on-demand, each trip you should spend the time to do some due diligence, and there are a wide variety of issues to cover. A few weeks ago, I was talking to one gentleman who told me a broker from a fairly well-known company was insisting a specific airplane type could fly a route nonstop. It couldn't.
PrivateFly has a safety policy that maximises the safety and security of our registered members. The aircraft operators who quote for your flight through the PrivateFly network are licensed to commercially charter their aircraft and are governed by their national civil aviation authority. PrivateFly is able on request to send detailed reports concerning the companies and crews that operate your selected aircraft.
We prefer to finalize our itinerary, plane and crew at least a week in advance. We did not get things completely final until the day of the actual flight. Secondly, we prefer to pay post-flight rather than pre-flight. You were able to make an exception in our case which was appreciated. Lastly, the quality of the catering service from STT was atrocious. It was inedible.
Using a private jet rental to get to a holiday destination ensures the additional benefit of access to private terminals for faster security check-ins, ensuring that more time is spent enjoying the getaway instead of waiting in line. With its ability to access more locations around the world and enhanced potential for personalisation, chartering privately is the perfect way to travel for pleasure.
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